Subscriptions
If you are not satisfied with a paid subscription, you may request a full refund within 14 daysof the initial purchase or a renewal charge, provided you have used only a minimal amount of the plan's monthly agent allowance. Because agent usage has a real, per-request cost that we pay to model providers, refunds may be declined or prorated where a significant portion of the allowance has already been consumed.
You can cancel a subscription at any time from your dashboard. Cancellation stops future renewals; you keep access until the end of the current billing period. We do not automatically refund partial periods on cancellation.
Credit top-ups
One-time credit top-ups are refundable within 14 days of purchase only if the credits are entirely unused. Once any portion of a top-up has been spent, that top-up is non-refundable, because the credits reflect usage costs we incur on your behalf. Purchased credits do not expire.
When refunds are not available
- Subscription allowance or top-up credits that have been substantially or fully used;
- Requests made more than 14 days after the charge;
- Accounts terminated for breach of our Terms of Service;
- Charges disputed through a chargeback without first contacting us (please reach out — we resolve most issues quickly).
How to request a refund
Email [email protected] from the address on your account, with your order number and a short note about what went wrong. We aim to respond within 2 business days. Approved refunds are processed by our payment provider to your original payment method; the time for funds to appear depends on your bank or card issuer.
Exceptions and fairness
We handle refund requests in good faith and may make exceptions to this policy at our discretion — for example, in cases of a genuine billing error or a service outage that prevented you from using what you paid for. This policy does not limit any rights you have under applicable consumer-protection law.